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Complaints policy

If we have not resolved an issue as you would have expected, RWG Mobile has the following formal procedure for the handling of complaints.

OUR COMMITMENT TO YOU

In the unlikely event that you have a problem with the RWG Mobile service, please complete our online form or email your complaint to support@rwgmobile.wales. We will always aim to resolve your issue quickly and efficiently.

HOW YOU CAN COMPLAIN

Here are the ways you can complain to us:

Online

Go to www.rwgmobile.wales/contact-us and fill in the form provided.

Make sure you include your RWG Mobile username and the nature of your complaint.

By email

Send your complaint to support@rwgmobile.wales.

Make sure you include your RWG Mobile username and the nature of your complaint.

By post

Please send a letter to the address below. Make sure you include your RWG Mobile username and the nature of your complaint:

Customer Service Manager
RWG Mobile
Merlin House, Langstone Park
Newport
NP18 2HJ

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